Tuesday, May 3, 2011

Modify Views of System entities

I had always been thinking that queue views cannot be modified. Thanks to Vince Bullinger i found out how to do that.
go to Workplace/home_workplace.aspx. 


just alert the sViewId from this method. 

function nodeSelect( sQueueId, sViewId, sMenuId )
{
crmGrid.SetParameter("viewid", sViewId);
crmGrid.SetParameter("qid", sQueueId);
crmGrid.Reset();
resetMenuItems(sMenuId);
}

use the following url:
http://crm/tools/viewEditor/viewManager.aspx?id={00000000-0000-0000-00AA-000010001400}
crm - your organisation name 
id = the alerted sViewId. 

You can change the view and then publish all customizations. View is now customized.